REFUND OR RETURN POLICY
Automotive Mechanical Solutions will provide a refund in agreement with the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:
- Are not of merchantable quality;
- Are not fit for its purpose;
- Do not match the sample.
You should return your goods within 14 days if the above occurs and provide Automotive Mechanical Solutions with:
- Proof of purchase by producing the original Tax Invoice. Your Tax Invoice will be provided on despatch from a Store.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included manuals, accessories and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
- Suitable ID to identify you as the original purchaser; and
- Details of the fault or issue with the product and that the fault or issue was not caused by you.
- Automotive Mechanical Solutions can only give you a refund for your purchase using your original payment method and we need no less than 7 business days notice in advance on orders to ready the refund for you. Refund can be done only Mondays to Fridays when the purchase made by EFTPOS. Online refunds may take up to 10 business days to occur.
- We reserve the right to charge an administration fee to cover our reasonable costs in respect of your order if you cancel your order.
- Automotive Mechanical Solutions reserves the right to make changes to this Returns Policy without notice.
Subject to the Act non-returnable Items include, but are not limited to:
- Items that are severely damaged or abused
- Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at Auto Mechanical Solutions.
- Items that are missing accessories, such as bands, manuals, straps, cords, and cables.
- Etched or otherwise personalised items
Warranties and Replacements
- Standard warranty is 12 months.
- Warranties only cover faulty items. Damage, liquid ingress, or thefts are not covered under warranty.
Goods in brand new unused condition (resellable)
If the product are in unopened boxes condition and within 14 days of your purchase date, you can chose to return a product for a full refund providing that the goods remained unopened, are in the original box and are in brand new condition.
The cost of return shipping will be at Your expense. Upon the item returning, Auto Mechanical Solutions will assess the item as mentioned above and deem weather it is resellable.
In the case that the goods are still brand new, a restocking fee of 10% will be charged.
Goods in used condition (non-resellable)
In the event that you have opened the box and the goods have shown signs of use, within 14 days of your purchase date, will NOT be applicable for a refund.